# How to Disable/Enable Customer from Epicor

{% hint style="warning" %}
This documentation contains instructions that are done in Epicor Kinetic and might be outdated. For more detailed and updated instructions, refer to the Epicor Kinetic Web Help.
{% endhint %}

1. In the Customers page, and in the Customers list, find the record you wish to modify.<br>

   <figure><img src="/files/qLKsvfLTxHTYmxFGA1pf" alt="" width="563"><figcaption></figcaption></figure>

2. Browse the customer grid or use the filters to find the specific Cust. ID or Name.

3. Click on the desired customer row to open their summary view.

<figure><img src="/files/EZJg1O0scBxWYMT1Duky" alt="" width="563"><figcaption></figcaption></figure>

4. On the Summary tab, click the External Link icon (square with an arrow) located next to the customer name to go to the Epicor page.

   .

<figure><img src="/files/R28JQgYVKMsds37kyJex" alt="" width="563"><figcaption></figcaption></figure>

5. in Epicor, ensure you are on the Details tab within the sidebar menu.\ <br>

   <figure><img src="/files/joWKFb8TqmRFGicksN0h" alt="" width="563"><figcaption></figcaption></figure>

6. Locate the Inactive checkbox under the "Customer" section on the left side of the screen.

7. Click the checkbox to mark the customer as Inactive.

<figure><img src="/files/rfVWqrAPGoUX4bLHZ0p2" alt="" width="563"><figcaption></figcaption></figure>

8. Click the Save icon (floppy disk) in the top toolbar.

<figure><img src="/files/PmQYI1ytx6HBOuMX3vM9" alt="" width="563"><figcaption></figcaption></figure>

9. Once saved, a red "Inactive Customer" badge will appear at the top of the record, confirming the status change.\ <br>

   <figure><img src="/files/pqxFTq2MniTmNzklMGAU" alt="" width="563"><figcaption></figcaption></figure>

   <br>

   1. To revert the inactive status, simple uncheck the **Inactive** checkbox and save again.

10. In ERM, the Customer will also be marked as **Inactive**.&#x20;

<figure><img src="/files/gdiygKkK91PejID2K8Gh" alt="" width="563"><figcaption></figcaption></figure>


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